Your privacy matters to us. So on this page we’ll tell you what information we hold about you, how we use it, and how we keep it safe.

Who we are

The Glass Of Joy is a trading name of Simple Perfect Ltd.

Our website address is: https://theglassofjoy.com.

Simple Perfect Ltd is Company number 10080252. Our registered address is 14 West Grove Road, Harrogate, HG1 2AD. Please note this is not a shop and we are not open for visitors.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalised or not) – The Knitting Goddess

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s Rights

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data We Gather

Information you have provided us with

This might be your e-mail address(es), name, billing address, home address, work address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name, billing address, designated shipping address, and e-mail address.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer journey on our website. When you use our services or look at the contents of our website, your activities may be logged.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information from our partners

We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available information

It is highly unlikely, but we might gather information about you that is publicly available.

How We Use Your Personal Data

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• to send you personalised offers (from us only);
• to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

• to send you newsletters and campaign offers (from us only);
• for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 7 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who Else Can Access Your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to trusted services in order to either make providing the service to you possible or to enhance your customer experience. Some or all the data that you provide us will be passed to and/or managed with the following services:

• TsoHost– For website hosting, email hosting and storing website backups
• Google (Gmail)– For internal and external email communication, which may include Personal Data relating to order information and order inquires
• Mailerlite– For processing and management of email communications and newsletters
• PayPal– For processing payments for our web shop
• Stripe– For processing Credit Card payments, ApplePay, and Android Pay for our web shop
• UpdraftPlus– For handing data for website backups
• Royal Mail– For processing parcels and customs information.

Our website uses the WordPress platform to supply and manage web content and used in conjunction with WooCommerce to deliver and manage the shopping experience from our web host’s servers in the United States. It will be necessary to have some or all of your Personal Data securely processed for our business needs through the above listed companies’ respective servers. This is achieved through the use of plug-ins created and managed by those companies specifically for the WordPress and WooCommerce platforms. We also utilise other third party plug-ins for WordPress and WooCommerce that manage your Personal Data from within our WordPress database on our web host’s servers. A list of these plug-ins can be made available upon request.

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

Third party links:
At our discretion, we may include or offer third-party products or services on our website. This may take the form of, but not limited to, social media share buttons and links, or links to websites of stockists and shops. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How We Secure Your Data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We monitor our systems for possible malware, vulnerabilities and attacks. We use two facor authentication wherever possible.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies And Other Technologies We Use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting, or returning to complete a purchase.
• Analytics cookies – these cookies are used to track the use and performance of our website and services. We use Google Analytics or Facebook Analytics.
• Advertising cookies – we use advertising cookies for our website and services.

We use Google Analytics to measure traffic on our website.

We use Facebook Analytics for our website or business.

You can remove cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.

A list of cookies currently in use is here.

Contact Information

If you have any questions regarding Processing your Personal Data, your rights regarding your Personal Data or this Privacy Policy, please contact us at: hello@theglassofjoy.com

Supervisory Authority
Email: international.team@ico.org.uk
Phone: +44 1625 545 745

Changes To This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and without notice. Changes will be documented at the bottom of this page.

Created 9th January 2023

02.08.23 Company registered address updated.