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FAQs

Do you ship to where I live?

Almost certainly yes. We ship worldwide. We don’t sent parcels to Russia or Belarus.  Ready to shop?

Where do you get your recycled glass?

We have a friendly local restaurant which keeps interesting coloured bottles for us, and we may occasionally empty a gin or two ourselves. Perks of the job and all that!

My parcel hasn’t arrived. Can you help?

Absolutely. If you picked tracked posting you should be able to see where your parcel is from the tracking information that was sent when we posted your order – or contact us  and we’ll check for you. If your item wasn’t tracked we can check to see if Royal Mail think it’s been delivered. You’ll find everything you need on our shipping information page.

Can I telephone you?

It’s not a great idea. We don’t have a landline at the shop, and mobile reception is patchy at best – in order to get any reception we need to go and stand in the middle of the road.  95% of the calls we received were from people trying to sell us stuff we didn’t want.

Email is the best way to contact us. We check our emails often and reply fast. If you feel it’s essential that you speak to us then contact us giving us a number where we can reach you, times we can phone and a clear idea of what we’re calling you about.  We’ll call you back within 7 days.

Things We Say No To (Not An Exhaustive List!)

Can I visit the workshop?

No. Visitors and a working lampwork studio are not a good mix.

Do you teach lampwork?

No. The workshop isn’t suitable for classes. It google doesn’t suggest anyone in your area who teaches feel free to get in touch telling us where you are and we’ll see who we can put you in touch with.

Will you donate a prize to my charity?

No. We support several charities that matter to us and we’d prefer to donate everything we can to them.

Will you send me something so I can review it on my blog?

No. If you don’t love it enough to buy it then why would you want to review it?

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